Improve Your Customer Experience: A Stress-Free Guide On How To Deal With Difficult Customers - The Essential Techniques of Persuasion To Turn Negative Clients Into Permanent Happy Buyers
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100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multichannel World
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
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Rockstar Service. Rockstar Profits.: Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
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The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
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Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits
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